Training Courses

We regularly schedule our public courses and publish calendars for what’s coming up - to see which courses are currently scheduled at your State, check out our Training Calendar.

If you would like to be added to our mailing list, please email to training@goldseal.com.au. For more information, download our Training Directory from our homepage.

Technical Skills

• Managing Compliance Systems - learn more about compliance systems and structures and how to best protect your organisation from the risk of breaches non-compliance with legislation. Suitable for Responsible Managers and Compliance Managers.
• Managing Conflicts of Interest - for broking staff and senior managers to assist you to develop and maintain adequate arrangements for the management of conflicts of interest in your business. Please note that this is only available as an in-house session and quoted on an individual basis. Call Gold Seal on  03 9510 5100  for more information.
• Responsible Manager MasterClass - a workshop designed to raise Responsible Managers' awareness about the potential liabilities inherent in this role.
• Insurance Brokers & General Insurance Codes of Practice - this course assists staff and management to understand clearly the elements of these two Codes and how to integrate the requirements with day-to-day activities.
• The ‘E.A.G.E.R’ Broker - get a clearer understanding of the elements of insurance transaction and improve the quality of your broking practices.
• The Facts about the Insurance Contracts Act - a half day workshop examining how the Act affects every stage of insurance transactions, including pre-contractual negotiations, formation, policy terms and claims.
• Gold Class Broking 1 - suitable for brokers and employees earmarked for career development into more senior broking roles. This workshop builds on core skills and knowledge obtained in RG146 courses.
• Gold Class Broking 2 - suitable for Account Executives with 2 to 3 years broking experience for career development into more complex broking scenario.

• Building Client Relationships
• Business Writing
• Conflict Resolution  
• Consultative Selling 
• Managing Client Services
• Managing Personal Effectiveness
• Negotiation Skills
• Presenting with Confidence
• Telephone Communication