Gold Book - Business Operations Manual
The Gold Book Business Operations Manual is an indispensable guide to operating a financial services advisory business.
Features
Using a business process framework, the Manual:
- Provides operating guidelines and standards for all aspects of licensees and adviser businesses.
- Integrates the applicable legal and compliance requirements.
- Provides practical insights and tips.
- Footnoted for easy reference and written in plain English, business friendly language - easy reading for advisers and compliance staff
- Gives you base materials to use for your policies and procedures.
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It is the only complete summary of the legal and code of practice requirements applying to financial services businesses. It comes in two parts – a Client Service Handbook for advisers and a Management Manual for the business managers.
“The basis of our system is the Gold Seal Manuals designed to suit our needs. You got us out of the blocks and we just did the hard yards ourselves. Now I guess the NEXT PHASE starts making sure we stay compliant. (East West Insurance Brokers)"
Coverage
The Manuals cover product and service delivery issues such as marketing, advice, dealing, client identification privacy, conflicts, complaints and product research.
People issues such as organisational capacity are also covered (including responsible managers, authorised representatives and outsource provider arrangements).
Administration and financial issues such as financial adequacy and management, trust accounts, records management, technology management and business continuity are dealt with.
Finally, the Manual covers corporate governance issues including AFS licensing, risk management, compliance management, AML compliance and conflicts of interest.
Reputation
- The Insurance versions are the recognised industry standard for insurance brokers and underwriting agencies.
- Development of the Financial Planning version of the Gold Book was sponsored by MLC who use it for all their financial planning dealer groups.
- FOS uses the Gold Book for reference purposes when reviewing complaints.
