Your privacy, our concern
The Gold Seal companies value our strong relationships with our clients. We are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth).
This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We do not collect personal information when you visit our site unless you log on, place an order or register with us. When you log on to our site, we will ask you your e-mail address and user ID, which is usually your name
When you place an order you will be asked for the following personal information: your name, company, address, e-mail address, mailing address, phone number and fax number We may share this information, and only that information which is absolutely necessary, with third parties involved in the processing of your order, e.g. the financial institution that issued your credit card.
When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
We use your information to enable us to manage your ongoing requirements, e.g. advice, and our relationship with you, e.g. invoicing, client surveys etc.
We may occasionally notify you about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on financial services regulatory matters. If you would rather not receive this information or do not wish to receive it electronically, there will be an option to unsubscribe to such information.
We may use your information internally to help us improve our services and help resolve any problems.
We are committed to reducing the amount of fraud we face. Our policy is that we will prosecute any cases of fraud that we identify. As a first time client, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities.
Anonymous data - By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information does not identify you personally, is only used for internal statistical purposes, to improve the content and functionality of our website, to better understand our clients and markets and to improve our services. It is not shared with anyone else.
Cookies – A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave www.goldseal.com.au. Any activity while you are at www.goldseal.com.au may be monitored.
Your computer will only store a maximum of 2kb of cookies. They are deleted on a first in first out basis. Other than our ISP, no other company has access to our cookies
WHAT IF YOU DO NOT PROVIDE SOME INFORMATION TO US?
We can only fully advise on and service your needs you if we have all relevant information.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you on our servers and files based on the Gold Coast, Brisbane, Sydney and Melbourne. Access to our servers is password protected to Gold Seal Staff and our information technology providers. Our files are kept in secure office premises.
Security - For credit card transactions, Gold Seal adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on Gold Seal’s website is the safest kind of transaction possible with a credit card.
Our site contains links to other sites. The Gold Seal companies are not responsible for the privacy practices or the content of other websites.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?
We do not sell, trade, or rent your personal information to others without your permission.
We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please click here. We do not charge for receiving a request for access to personal information or for complying with a correction request.
To change your contact details, please email us advising of the old and new details.
To stop us emailing you with update or marketing information or remove your email address from our database, please click here.