Telephone Communications Skills Workshop

Telephone Communications Skills Workshop2017-07-03T06:27:28+00:00

3 Professional Development Hours

In today’s professional business environment, the telephone is used as a key communication tool. This puts our telephone skills clearly in the limelight, and they have become a priority to ensure career success.

This programme provides participants with useful strategies to ensure they employ a high level of telephone etiquette, and maximise their opportunities when conducting telephone business.

  • Especially suitable for front line staff, brokers and broking staff, line managers and team leaders
  • A good refresher for all involved in telephone communications with clients
  • Great induction for those new to telephone communications

Key Topics

  • The importance of non-verbal communication in telephone communication
  • Establishing a professional first impression
  • Provide effective client service through sound telephone skills
  • Using telephone skills to establish rapport
  • Customer-focused telephone techniques
  • Manage and deal with difficult callers
  • Vocal pitch and tone
  • Questioning skills
  • Listening skills

Course Features

  • Opportunities to practice the skills learnt
  • Interactive workshop to enhance understanding
  • Learning from the experiences of other participants
  • Course notes and checklists for reference in the workplace
Telephone Communications Skills Workshop

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