1. Ethics and Values
In all business dealings including internal colleagues:
- Demonstrates honesty and integrity
- Behaves ethically
- Adheres to policies, industry regulations and internal processes
- Meets personal commitments and promises
2. Business Success
- Meets goals and other indicators of success in role
- Demonstrates business acumen
- Runs a profitable venture/team/portfolio of business
3. Client Relationships
- Influences outcomes that maximise potential for long term relationships
- Develops ideas and solutions with the client
- Maintains and demonstrates sound knowledge of clients’ business and industries
- Facilitates open communication
- Identifies current and potentially important clients
4. Teamwork
- Develops solutions to challenges consultatively
- Manages conflicts constructively
- Looks after the welfare of the team and its members
- Supports shared goals and group decisions
- Assists open communication between the team members
5. Innovation/Entrepreneurship
- Identifies and understands market drivers
- Takes calculated business risks
- Co-ordinates internal resources to optimum effect
- Develops strategies to maximise market opportunities that contribute to achievement of organisational goals
6. Industry Contribution
- Outstanding effort that furthers the interests of professionalism in the intermediary sector